Insurance - Case study

NFU Mutual Insurance
2006 - Present

NFU Mutual Insurance has been part of the rural community since 1910. Over the years, it has diversified to become a broad based financial services company but maintains its founding values of providing expert advice and a personal, friendly, local service. NFU Mutual is the winner of numerous industry awards recognising its excellence in customer service.

http://www.nfumutual.co.uk

For many NFU Mutual members the weather is crucial to their livelihoods and in keeping with the companies ethos, claims need to be handled professionally but sympathetically.

Since 2006 the NFU’s corporate intranet, ‘mutualnet’ has provided claims staff at all UK offices access to WeatherNet from their desktops.

This is delivering real and measurable benefits in terms of reduced leakage, improved customer service and speedy claims resolution.

Mitch Goodwin, The NFU’s Supply Chain Manager explains…

"We have found WeatherNet very easy and cost effective to deploy, integrate and use. The MI that we receive as part of the service is excellent, allows us to quantify, verify and audit our claims performance - and to support our decision to procure."

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